The CRM Field Guide comes in versions for both CRM 2013 and CRM 2011. The CRM Field Guide offers step-by-step instruction, best practices, strategy and more. All from an elite group of global experts. The CRM Field Guide is an essential guide to Microsoft Dynamics CRM that everyone should have on their bookshelf. This book offers you details not only on CRM fundamentals and extensibility points but also the tried and true best practices and strategies of the combined experience of some of the most recognizable global experts in the CRM industry.